Rochefort Shugar

Policies & Documents

Find the policies, protections and formal documents relevant to our property management services.

Client Protection

Property Redress Scheme membership and our Agent No Client Money Declaration.

Complaints Procedure

What to expect, our five-stage process and independent redress information.

Equality & Diversity Policy

Our policy commitments, protected characteristics, discrimination, guidance and monitoring.

Equality Appendix 1

Specific issues for letting and estate agents.

Equality Appendix 2

Summary of relevant legislation.

Privacy Notices

Current June 2026 notices for landlords, contract holders and guarantors, reproduced in full online and available as PDFs.

Professional Indemnity Insurance

Information about requesting professional indemnity insurance documentation.