Landlord information
Fees & Charges
A clear, comprehensive management service with our current charges published in one place.
Our charges
Our full scale of charges, as used with our Terms of Business. Nothing is charged until a contract holder is found. The contract holder pays the rent to you directly, and we invoice you monthly, only on rent you have actually received. Contractors invoice you directly at cost: we add no mark-up and take no commission or referral fee.
Fully managed service
| CHARGE | AMOUNT | WHAT IT COVERS |
|---|---|---|
| Pre-contract set-up charge (once, when a Contract Holder is found) | 50% of the first month's Rent, or £400.00, whichever is the greater, plus VAT (60% of the first month's Rent, minimum £480.00, including VAT) | A line on your first monthly invoice after the contract starts. The two figures are compared before VAT and VAT is added to the higher one only. Covers marketing and the listing, viewings, referencing, the Inventory and schedule of condition, the Occupation Contract and written statement, and the Security Deposit registration. Nothing else is charged before the contract starts. Where the household changes during a letting, the contract is brought to an end, a new Occupation Contract is granted, and this charge applies to the new contract. |
| Monthly management commission (fully managed service) | 10% of the Rent plus VAT (12% including VAT) | Rent monitoring and arrears letters, the monthly statement, repairs and contractors, routine inspections, certificate renewals, the end of the contract and the Security Deposit. The Contract Holder pays the Rent directly to you; we invoice you monthly, only on Rent you have actually received. Certificates and repairs are at cost, with no mark-up. |
| Contract renewal (a new fixed term with the same Contract Holders) | £100.00 plus VAT (£120.00 including VAT) per Occupation Contract renewed | No renewal charge unless a new fixed term is granted. |
| Statement of Variation to the Occupation Contract | £75.00 plus VAT (£90.00 including VAT) per Statement of Variation prepared and served, whether you ask for it or a change in the law requires it | Where a variation arises from an unexpected change in legislation, we discuss it with you first. |
| Security Deposit dispute (only where a dispute is raised) | £150.00 plus VAT (£180.00 including VAT) | Preparing and lodging your evidence with the DPS dispute resolution service. |
| Major works (any single job over £1,000.00 net) | 10% of the net cost of the job plus VAT (12% including VAT) | Obtaining quotes, instructing the contractor and inspecting on completion. Routine repairs are included in management. |
| Insurance claim handling (only if you instruct us in writing) | 15% of the sum paid out by the insurer, or £100.00, whichever is the greater, plus VAT (18% of the sum paid out by the insurer, minimum £120.00, including VAT) | - |
| Possession proceedings, court or tribunal attendance | Quoted separately in writing before you instruct us | - |
| Certificates, assessments and works (EPC, gas safety, EICR, alarms, Legionella, replacement keys, repairs) | We arrange; the contractor invoices you directly at cost - no mark-up, no arrangement fee | We take no commission or referral fee from any contractor. |
| Ending the agreement | One month's written notice from either party. No charge, other than any Early Ending Top-up | - |
| Early Ending Top-up (only if the agreement ends within 12 months of the first Occupation Contract we arranged) | The difference between 75% of the first month's Rent, or £750.00 if greater (90%, or £900.00, including VAT), and the set-up charge and management commission already paid, plus VAT. Nothing if they already equal or exceed it | So that ending the agreement early never costs less than our fee for finding a Contract Holder without managing the property. Not charged where the agreement ends because of our breach. |
If you manage the property yourself
| CHARGE | AMOUNT | WHAT IT COVERS |
|---|---|---|
| Full Contract Pack (you manage the property yourself) | £450.00 plus VAT (£540.00 including VAT), once, payable when you approve the draft Occupation Contract | We prepare the Occupation Contract. We complete Form RHW2, your Address for Notices. We add the Welsh Government's guide for Contract Holders. We visit the property to take the Inventory with photos, which will form the Check-in Report, and test the Smoke Alarms and Carbon Monoxide Alarms (if applicable), recording their replacement dates and whether the Smoke Alarms are mains-connected and interlinked (if required). We add our Privacy Notice for Contract Holders, and prepare your list of any Fees and Payments in Default. We check that each document you provide is present, in date and, where the law sets a standard, meets it, and put everything together into one pack. We do not verify the accuracy of the information in any document you provide. We send the pack to you to check, then to the Contract Holder(s); once everything has been approved, both parties e-sign on their phone or computer. |
| Assembled Contract Pack (you manage the property yourself) | £250.00 plus VAT (£300.00 including VAT), once, payable when you approve the draft Occupation Contract | We prepare the Occupation Contract. We complete Form RHW2, your Address for Notices. We add the Welsh Government's guide for Contract Holders. We add our Privacy Notice for Contract Holders. We check that each document you provide is present, in date and, where the law sets a standard, meets it, and put everything together into one pack. We do not verify the accuracy of the information in any document you provide. We send the pack to you to check, then to the Contract Holder(s); once everything has been approved, both parties e-sign on their phone or computer. |
| Let Only (you manage the property yourself) | 75% of the first month's Rent, or £750, whichever is greater, plus VAT (90% of the first month's Rent, minimum £900, including VAT), once, payable when you approve the draft Occupation Contract | We market the property, arrange and conduct the viewings, and take the Contract Holder(s) you choose through referencing. We prepare the whole Occupation Contract pack in your name, as in our Full Contract Pack: the Occupation Contract, Form RHW2, the Welsh Government's guide, our Privacy Notice for Contract Holders and your list of any Fees and Payments in Default. Apart from that Privacy Notice, our name appears nowhere in it. We send the pack to you to check, then to the Contract Holder(s); once everything has been approved, both parties e-sign on their phone or computer. Unless you supply your own Inventory, we visit the property to take the Inventory with photos, which will form the Check-in Report, and test the Smoke Alarms and Carbon Monoxide Alarms (if applicable) - charged separately as the Inventory and Check-in Report. On the day the Contract Holder(s) move in, we take the meter readings and hand over the keys. When the keys are handed over, we send you a hand-over letter with: the signed Occupation Contract pack; the Check-in Report (where we took the Inventory); the meter readings taken that day; and the Contract Holder(s)' names and contact details. It also lists what you need to do straight away: tell the utility suppliers, the water company and the council who the new Contract Holder(s) are. From then on, everything is your responsibility. |
| Try Full Management (instead of one of the services above) | Set-up at the price of the service you would otherwise have chosen; no Management Commission for the first three months, then 10% of the Rent plus VAT (12% including VAT) | Our full management from the day the Occupation Contract starts. No Early Ending Top-up: either side can end it at any time on one month's written notice, with no charge. |
| Inventory and Check-in Report, if we do not manage the property (Let Only; the Assembled Contract Pack if you ask us to take it) | £125.00 plus VAT (£150.00 including VAT) unfurnished or £150.00 plus VAT (£180.00 including VAT) furnished or part-furnished, for up to two bedrooms and one bathroom, and £25.00 plus VAT (£30.00 including VAT) for each further bedroom or bathroom | We visit the property to take the Inventory with photos, which will form the Check-in Report, and test the Smoke Alarms and Carbon Monoxide Alarms (if applicable), recording their replacement dates and whether the Smoke Alarms are mains-connected and interlinked (if required). |
| Let Only - if you withdraw before the Occupation Contract is signed | If you withdraw before the Occupation Contract is signed: nothing within the cancellation period before we start; £250.00 plus VAT (£300.00 including VAT) once the marketing has started; half the Let Only fee (minimum £375.00 plus VAT (£450.00 including VAT)) once you have accepted an applicant and referencing has started; and the full fee if, within 6 months, you let to anyone we introduced. Nothing is payable if we are at fault, or the applicant withdraws or fails referencing. | - |
| Optional extra if we do not manage the property: Compliance Watch | £96.00 plus VAT (£115.20 including VAT) a year, paid in advance | We keep track of when your Gas Safety Record, Electrical Installation Condition Report (EICR), Energy Performance Certificate (EPC), Legionella Risk Assessment and Rent Smart Wales registration fall due, remind you in good time, and tell you about changes in the law that affect your let. |
| Optional extra if we do not manage the property: Renewal | £200.00 plus VAT (£240.00 including VAT) | When the fixed term ends, we agree the new terms of the Occupation Contract with you and the Contract Holder(s), prepare the new Occupation Contract in your name and arrange the e-signing. |
| Optional extra if we do not manage the property: Rent Increase Notice | £100.00 plus VAT (£120.00 including VAT) | We prepare the notice on the prescribed form (RHW12) for the Rent you decide. We do not serve it: you give it to the Contract Holder(s) yourself, at least two months before the new Rent starts, and keep a record of how and when you gave it. |
| Optional extra if we do not manage the property: Check-out and Security Deposit Advice | £150.00 plus VAT (£180.00 including VAT) | At the end of the Occupation Contract we carry out the check-out inspection against the Inventory and advise you on what you can fairly claim from the Security Deposit (if any). |
| Optional extra if we do not manage the property: Security Deposit Dispute | £150.00 plus VAT (£180.00 including VAT); where a dispute needs more work, we quote the extra in writing before we do it | Where we carried out the check-out, if the Contract Holder(s) dispute your claim, we prepare your evidence for the Deposit Protection Scheme's dispute resolution service. |
| Optional extra if we do not manage the property: Move-in and Key Handover | £75.00 plus VAT (£90.00 including VAT) | For the Full Contract Pack or the Assembled Contract Pack: on the day the Contract Holder(s) move in, we take the meter readings, check the Smoke Alarms and Carbon Monoxide Alarms (if applicable), and hand over the keys once you have confirmed that the first month's Rent and the Security Deposit have reached your Bank Account and cleared. We send you the meter readings; telling the utility suppliers, the water company and the council stays with you. |
| Optional extra if we do not manage the property: Statement of Variation | £100.00 plus VAT (£120.00 including VAT) | When you and the Contract Holder(s) agree to change a term of the Occupation Contract, we prepare the written statement of the variation in your name, for you to give them within 14 days. By law you cannot charge the Contract Holder(s) for it. A Rent increase made by Rent Increase Notice needs no separate statement. |
What the service covers
Our setup service covers the letting from marketing and accompanied viewings through referencing, preparation of the Occupation Contract pack, the photographic inventory and Condition Report, check-in, and deposit registration with the DPS.
Ongoing management includes rent monitoring, monthly statements, property inspections and reports, arranging routine repairs, compliance reminders, rent reviews, statutory notices, check-out, deposit release negotiation, and an annual statement for your tax return.
The published scale also explains charges that apply only in particular circumstances, including contract changes, deposit disputes, major works, insurance claims, and court or tribunal work.
Comparing letting agents' fees
Management percentages are easy to compare; the total cost often is not. When you ask agents for a quote, ask each one for:
- the monthly management charge including VAT, and whether it is charged on rent due or only on rent received;
- the set-up or tenant-find charge, and any separate charges for referencing, the inventory, the contract or deposit registration;
- whether they add a mark-up or take a commission on contractors' invoices;
- renewal charges, and what happens if you end the agreement in the first year;
- their Rent Smart Wales licence number and redress scheme.
All of ours are in the tables above. Our Rent Smart Wales agent licence is LR-75125-08852 and we are members of the Property Redress Scheme (PRS031000).