Standards & protections
Client Protection
Independent redress information and our declaration about client money.
Property Redress Scheme Membership
Rochefort Shugar Ltd. are members.
Rochefort Shugar Ltd. are legally obligated to belong to a government-approved redress scheme.
This is a government approved independent body that serves as an 'escalation point' for complaints that client's think were dealt with incorrectly/inappropriately by the agent. It allows the client to make a complaint to an appointed official to investigate and give a binding decision, without the need for the Court system.
Complaints Procedure Contact Details:
Address – Limelight, 1st Floor, Studio 3, Elstree Way, Borehamwood, Hertfordshire WD6 1JHTelephone no. - 0333 321 9418
Email Address - info@propertyredress.co.uk
Please let Rochefort Shugar know if you would like to discuss the above.
Agent No Client Money Declaration
Rochefort Shugar Ltd. do not currently handle any client money as part of their work as an Agent in Wales, Rent Smart Wales will accept this as a No Client Money Declaration has been signed and therefore will not require Rochefort Shugar Ltd. to have Client Money Protection (CMP). Client money includes rent, deposits or other funds.